Shipping Policy

We offer free shipping worldwide. For orders outside the U.S. and EU, customers are responsible for any applicable customs duties, taxes, or import fees required by their country. Please review the details of our shipping policy below.

1. Shipping Areas
North America: United States, Canada, Mexico, Brazil, Chile, Peru
EU : France, Spain, Luxembourg, Belgium, Netherlands, Ireland, Germany, Poland, Hungary, Czech Republic, Slovakia, Bulgaria, Romania, Italy, Portugal, Greece, Croatia, Sweden, Denmark, Finland, Lithuania, Latvia, Estonia, Austria, Slovenia
Non-EU countries: United Kingdom, Switzerland, Norway
Asian: Japan, Thailand, Malaysia, Singapore, Indonesia, Cambodia, Vietnam,
Hong Kong, Taiwan, Philippines, South Korea, Turkey, United Arab Emirates, Israel, Saudi Arabia
Africa: Nigeria Israel,Turkey
Oceania: Australia, New Zealand

2.Order Cancellation

You may cancel your order before the product has been shipped. Upon cancellation, a full refund will be issued. However, once the product has been shipped, we are unable to cancel the order.

 3.  Order Processing
All orders are processed within 1-3 business days. Please note that if we are experiencing a high volume of orders, processing may take slightly longer. In such cases, shipments may be delayed by a few additional days. We will notify you of any significant delays via email or phone.

4. Tracking Your Package
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). You can track your package using this number on the shipping carrier’s website.

5. Estimated Delivery Times
The estimated delivery times vary based on location. Please note that these are business days estimates and may be subject to delays due to local circumstances or unforeseen events:
United States: 3-7business days
European Union: 3-7 business days
United Kingdom: 2-5 business days
Australia: 3-5 business days
Canada: 3-7business days
Japan: 2-7business days
Asia (excluding Japan): 7-20 business days
Other Areas: 7-20 days.
Note: Due to a high volume of orders, if the warehouse closest to you is out of stock, we may ship your order from another warehouse. However, this is an uncommon occurrence. If this does happen, your shipping time may be extended to 7-20 days, depending on the logistics notifications. If you have specific delivery time requirements for your order, please choose the expedited shipping service.

6. Shipping Delays
While we aim for timely delivery, actual delivery times may be influenced by your location and local conditions. For example, customs clearance issues and local weather conditions. If you experience a delay, please allow for additional transit time before contacting us. If there is a significant delay or issue with your shipment, we will contact you promptly via email or telephone.

7. Customer Support
If you have any questions regarding your order or shipment, please feel free to contact our support team at Contact@dossav.com. We are here to assist you.